Privacy Policy
Revised as of Mar 26, 2025
Types of Personal Information We Collect and How We Collect It
Duty to Update Personal Information
How We Use Your Personal Information
Email Communications from Flex
Web-Related Information Collection
Information from Outside Parties
Categories of Personal Information Collected
Use and Sharing of Collected Personal Information
How to Exercise Your California Privacy Rights
To Submit a Request as an Authorized Agent
California’s “Shine the Light” Law
Notice of Financial Incentives
Residents of CO, CT, DE, IA, MN, NE, NH, NJ, OR, TN, TE, UT, VA, and Other US states
How to Exercise Your Privacy Rights
Accessing and Correcting Your Personal Information
This Privacy Policy (the “Privacy Policy”) describes why Flex Storage Inc. and its parent, subsidiaries, and affiliates (collectively, “Flex”, “we”, “our”, or “us”) collects particular information from visitors and registered users (referred to as “Users”, “you”, or “your”), how we use it, and to whom and under what circumstances we may disclose it. In order to fully understand your rights, we encourage you to read this Privacy Policy, which is effective as of the date set forth above. This Privacy Policy applies to all personal information we collect from and about you, including on our websites, including www.flex.storage, (the “Website”), mobile and web-based applications, at our facility locations by phone, by mail, by text, by email or otherwise when you visit the Website, or purchase, use, or inquire about services offered by or otherwise through Flex (the “Services”); how you can exercise your data protection rights; as well as the choices you can make about the way your information is collected and used. Except as explicitly provided herein, this Privacy Policy does not apply to the practices of entities that we do not own or control, including linked websites, or to people that we do not employ or manage.
Residents of some states may have additional rights concerning their Personal Information under the laws of their states. Residents of California, Colorado, Connecticut, Delaware, Iowa, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah or Virginia, are also directed to the “Additional Privacy Disclosure” section below.
By accessing any part of the Website or using the Services, you consent to and agree with this Privacy Policy. This Privacy Policy is part of the Terms of Service governing your use of the Website and the Services. Any dispute over privacy is subject to this Privacy Policy and our Terms of Service. Please read the Terms of Service. If you do not agree with any part of this Privacy Policy, please do not use the Website or the Services.
Flex may change or revise this Privacy Policy at any time, for any or no reason, at our sole discretion, without notice, simply by posting such changes or revisions on this page. Any such change will be effective immediately upon posting. Your continued use of the Website or the Services signifies your acceptance of any such change or revision. For this reason, please visit this page on a regular basis to ensure that you are familiar with the most recent version of this Privacy Policy and the Terms of Service. Flex’s use of information is subject to the Privacy Policy in effect at the time that it uses such information.
This Privacy Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines.
We collect information in order to provide products and services to you, to communicate with you, to enhance our products, Services and operations, and for other operational, legal and compliance purposes.
We collect information from you including when you create an account on our Website; make a purchase or sign up for Services online, by phone, electronically or in-person; fill out a form and submit it to us in any manner; complete a survey for us; participate in a contest or other promotion sponsored by us or on our behalf; contact us; or otherwise use the Website or the Services, or provide information to us. Such information may include: (i) information provided during the registration process, such as personal data used to verify your identity (e.g. your name, contact information, date of birth, driver’s license number, passport number, e-mail address, mailing address, phone number); (ii) information provided when you upload or submit any materials or complete certain forms to the Website (e.g., credit card information, other payment account information, responses to survey questions, and information related to orders you place); (iii) information related to contacting us that is provided by your device when it accesses the Website or other platform (e.g., information about your device and internet connection and your interaction with the Website); and (iv) information that we collect from outside sources (e.g., demographic information and other customer information) (collectively, the “Personal Information“). The Personal Information that you provide must be true, accurate and complete, and all registration and account details (where applicable) must contain your real name, address and other requested information.
In order to allow you to view the Website on your mobile device may require to collect certain Personal Information that uniquely identifies your mobile device, including, but not limited to your mobile phone number, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, and the type of mobile Internet browsers you use. Depending on the nature of the mobile device and the network you are utilizing to access the Website on your mobile device, additional Personal Information about you and your device may be collected as a result of network and device settings, including, but not limited to precise information about the location of your mobile device.
Additional Information is collected as well, including information relating to your visits to the Website or other platform, and as needed from time to time to further assess your needs and preferences. By providing Flex with such information, or through your usage of the Website or other platform, you are giving Flex permission to use such information and store it consistent with this Privacy Policy. We may obtain additional personal information about you through your usage of the Website or other platform, or from outside credit reporting agencies when processing your registration for a paid service or other purchase. We may combine this data with other information we have about you and treat such combined information as Personal Information in accordance with this Privacy Policy.
Flex and/or its authorized vendors, outside contractors and agents may monitor, including keeping a records of, the location of the Flex Unit/trailer twenty-four (24) hours a day, seven (7) days a week, using GPS (or similar) tracking technology, or by any other means or frequency Flex deems appropriate.
Please note that when you delete your account information on the Website or other platform, or terminate your use of the Services, we may retain your information for a reasonable period of time afterward for the purpose of record keeping, account management and fraud prevention activities.
By using the Website, you agree to regularly review your Personal Information to ensure that it is correct and complete and to update any information you believe to be incorrect.
Personal Information is required to open an account, to transact business, to communicate with you, verify your identity and fulfill legal and regulatory requirements. We use your personal information to operate, provide, develop, and improve the Services and products that we offer our customers, including to: (i) to respond to your inquiries, request for Services, and otherwise communicate with you; (ii) to provide you with information about our products, Services, and promotions (regardless of whether a business relationship exists between us); (iii) deliver Services, processing requests submitted by you, and process transactions, and otherwise for the purpose of providing you our Services; (iv) communicate with you in relation to Services (e.g., by phone, e-mail); (v) personalize your experience with the Website, Mobile Application, or the Services; (vi) provide you with targeted offers, promotions and advertisements that might be of interest to you, identify your preferences, and personalize your experience; (vii) protect your rights, our rights and the rights of others including efforts to prevent and detect fraud or other illegal conduct; (viii) verify Users’ identity, background information, or eligibility for protection under certain laws (e.g., Servicemembers Civil Relief Act); (ix) to carry out our obligations and enforce our rights arising from any contracts between us as we are entitled under applicable law; and (x) to carry out any other purposes to which we are permitted under applicable law.
The receipt of emails from Flex is necessary to use the Website and our Services. Initially, email confirmations will be required to verify your email address and to complete your registration process.
Emails will also be used to communicate with you regarding your continued use of the Website, including for legal and security purposes. For example, email notifications are sent to ensure that no one is making a change to your account without your knowledge. In other cases, notifications involve changes to various legal agreements or Website policies. Generally, you may not opt out of such service-related emails.
From time to time, we will also send user surveys, requests for user feedback regarding user experience and Website operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to be sent emails regarding surveys and feedback, you can opt out at any time by emailing your request to support@flex.storage.
We may share your Personal Information with vendors, outside contractors and agents who help us manage our activities or deliver services, such as fulfilling orders, billing and collection, assisting with marketing and promotions, credit card processing, transportation services, helping improve our product and service offerings, providing technical services for our Website, for data analytics, for financing our business and/or equipment, and other purposes related to our Services. Such vendors, outside contractors and agents may only use your Personal Information for the purpose for which we disclose it to them and not for any other purpose. Similarly, we may engage vendors, outside contractors and agents to help us carry out certain internal functions such as account processing, client services or other data collection relevant to our business. Use of any Personal Information shared with such vendors, outside contractors and agents will be limited to the performance of the task we request from such vendors, outside contractors and agents and not for any other purpose. We may also provide your Personal Information to carefully selected service providers to market their products or services to you if we believe that their respective products or services may be of interest to you (e.g., packing and loading services). If you do not wish to share your personal information with vendors, outside contractors and agents for promotional services, you can opt-out at any time by sending an email to support@flex.storage stating your request.
We may make certain information related to you publicly available in a generic manner, including but not limited to your interactions and activities on the Website, your user profile, your past activities, projects or proposals, publicly available on or through the Website. Any such publicly available information will be accessible by other Users only in generic fashion, including as part of the “statistics” page of the Website or in other summaries of aggregate investment data.
Any personally identifiable information you publicly post to the Website can be read, collected, or used by other users of the Website, and could be used to send you unsolicited messages. We are not responsible for any personally identifiable information you choose to post on the Website or for any ramifications arising out of your posting of such information.
Flex reserves the right to disclose your personally identifiable information when we believe, in our sole discretion, that such disclosure is necessary or appropriate to protect our rights or to comply with a judicial proceeding, subpoena, court order or other legal process. We further reserve the right to disclose any of your personal information that we believe, in our sole discretion, appropriate or necessary to take precautions against liability, to investigate and defend against any claims or allegations, to assist government enforcement agencies, to detect, prevent, or otherwise address fraud, security or technical issues associated with the Website, other platforms, or the Services, or to protect the rights, property or personal safety of Flex, its users, issuers, or others, and/or in connection with an investigation of suspected or actual unlawful activity.
Furthermore, in the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets and you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. Flex may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which Flex is acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use a standard feature found in browser software, called a “cookie”, to assign each visitor a unique, random number. Cookies allow us to track the pages on this site visited by Users and to collect other statistical information. Using cookies helps us to deliver a more personalized service to our Users and to improve our services. We may further use cookies to monitor potential fraud and abuse of the accounts or use which is not in accordance with the Terms of Use. You may refuse to accept cookies by activating the appropriate setting on your browser. If you want to opt out of receiving some advertising cookies, please visit http://www.optout.aboutads.info. However, if you choose to reject cookies or delete them, it may limit some of the functionalities available or affect your experience with the services.
Through your usage of the Website, we collect information about your computer or mobile device and your visits to the Website, including but not limited to your IP address, geographical location, language preference, browser type, referral source, length of visit, page views through the use of log files, and any other web site usage information that we may collect when you visit the Site. We aggregate this non-identifying information and pool it with other information relating to other visitors to the Website, to improve the administration of the Website and optimize its usability, and to evaluate the success of particular marketing and advertising campaigns, search engine optimization strategies and other marketing activities.
In addition, we use outside tracking services (such as Google Analytics) that use cookies to track non-personally identifiable information about visitors to our site in the aggregate (e.g., page views, frequency of access) to track the overall site performance. We further use respective web beacons to gather information to allow us to tune and improve our Users’ experience with the Website, as well as track user responsiveness to various advertising campaigns and promotional activities. As with cookies, the information these beacons collect is aggregated, anonymous “click stream” and transactional data, and is not associated with any users as individuals. You may opt out of Google’s use of cookies by visiting Google’s Ads Settings. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Certain advertisers (including Google) may be members of NAI and/or the Digital Advertising Alliance. You may opt out from advertiser’s services here: https://optout.networkadvertising.org or at the following link: https://www.aboutads.info/choices; and www.visualiq.com/privacy.
We treat all collected Web-Related Information as non-personal unless required by applicable law to do otherwise. Additionally, any unsolicited information that you provide to us shall be deemed to be non-confidential, and we shall be free to reproduce, use, disclose, and distribute such unsolicited information to others without limitation or attribution.
This Privacy Policy will not apply to your activity on the other websites you visit, including any third-party websites that are linked to this Website. We do not control the privacy policies or the privacy practices of any third parties. By providing links to these websites, we do not approve, warrant or endorse, or otherwise make any representation about them, their owners or operators, or the goods or services that they offer and/or sell, and we do not assume any responsibility or liability relating to any of the foregoing. You should exercise your own judgment in evaluating and using these websites. When you link to these websites, you become subject to their terms and conditions of use and privacy policies. You understand, acknowledge, and agree that all access to and use of any such third-party website by you shall be at your own risk.
Examples of information we may receive from other sources include account information; purchase or redemption information; page-view information from some merchants with which we operate co-branded businesses; and information from search results and links, including paid listings (such as Sponsored Links from Google). Content and information that you submit through Facebook, Twitter, Pinterest, Instagram or other online platforms may appear on our Website or other platforms. We are not responsible for the dissemination of content or information from, or the privacy practices of, any such platform.
In certain circumstances, you may designate an authorized agent to make a rights request on your behalf. Your authorized agent may submit such a request by using the method(s) described above. We may require verification of your authorized agent’s authority in addition to the information we require for verification of your identity. We may deny a request in the event we are not able to verify the authorized agent’s authority to act on your behalf.
Flex is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). The Website and Mobile Applications are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through the Website and Mobile Applications. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this Privacy Policy.
Before entering certain portions of the site, Users may be required to authenticate their identity. When a User enters sensitive information on the Website, we encrypt that information using encryption techniques such as secure socket layer technology (SSL). To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Secure_Sockets_Layer. Unfortunately, no transmission of data over the Internet or by other means, and no system for storage of data, is guaranteed to be completely secure. It may be possible for hackers or other parties not under the control of Flex to intercept or access private communications unlawfully. While we strive to protect your personal information, Flex cannot ensure or warrant the security of any information you transmit or otherwise provide to us. Any transmission or other provision of information is done at your own risk.
If the Website undergoes a security systems breach, we may attempt to notify you electronically through the contact information you provide so that you can take appropriate steps to protect yourself from future harm. Additionally, we may also post a notice on or through the Website in such an event. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
While it is difficult to guarantee that your personal information is secure, there are steps to take which can minimize such risk. For instance, passwords containing uppercase and lowercase letters, as well as numbers and symbols are viewed as harder to be “hacked”. Similarly, the risk to your computer from external attacks by malicious users can be reduced through the usage of an active firewall. As a further means of protection, please log out anytime you are finished with a session.
You should also be aware of fraudulent attempts to gain access to your account information, such as “phishing.” Phishing refers to an email that attempts to fraudulently acquire personal information from you, such as your username, password and/or financial information. These emails appear to be from legitimate companies or individuals, but are not. Flex will never send you an email asking for your password or login information. In general, you can protect yourself against phishing by providing personal or login information only on the Website from which the email is purportedly sent.
Information we collect and use may be transferred, stored and accessed from various locations to support our operations. We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes and enforce our agreements.
Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Currently, there is no standard that governs what, if anything, websites should do when they receive these signals. Flex currently does not take action in response to these signals.
We may provide online customer service chat sessions to assist you while you are navigating through our Website. We will use and maintain any personal information you provide via these sessions per this privacy policy. We and our vendor service provider of the online customer chat feature may maintain dialogue transcripts of the online chats with us for staff training, for quality assurance purposes, or for other purposes as described herein.
This additional privacy disclosure supplements the information contained in our Privacy Policy and provides additional information about how we collect, use, disclose and otherwise process personal data of individual residents of some states, such as: California, Colorado, Connecticut, Delaware, Iowa, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia.
Unless otherwise expressly stated, all terms in this additional privacy disclosure have the same meaning as defined in our Privacy Policy or as otherwise defined by the applicable state law.
If you have questions or concerns not addressed here, please contact us at:
Flex Storage Inc.
1065 SW 8th St, PMB 5012,
Miami, FL, 33130
Please note that the state law, and this disclosure, do not apply to information covered by other federal and state privacy laws, and certain other laws.
If you are a California (CA) Resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”). For purposes of this section, “personal information” has the meaning provided by the California Consumer Privacy Act (the “CCPA”), and does not include information that is (i) publicly available, (ii) deidentified or aggregated such that it is not capable of being associated with you, or (iii) that is excluded from the CCPA’s scope, such as personal information covered by certain sector-specific privacy laws, such as the Health Insurance Portability and Accountability Act, Fair Credit Reporting Act or the Driver’s Privacy Protection Act of 1994. If we collected Personal Information about you in your role as an applicant, employee, or independent contractor, this Policy does not apply to you.
In the last 12 months, we may have collected the following categories of personal information:
For more information about the personal data that we collect and how we collect it, please refer to Types of Personal Information We Collect and How We Collect It section above.
In the previous 12 months, we may have sold or shared the following categories of personal information to third parties:
As is common practice among companies that operate online, we have permitted third-party advertising networks, social media companies and other third-party businesses collect and disclose your personal information (including Internet/Network Information, Commercial Information, and Inferences) directly from your browser or device through cookies or tracking technologies when you visit or interact with our websites, use our apps or otherwise engage with us. To learn more, please see the Sharing Information and Web-Related Information Collection sections above.
To learn more about how we disclose data to third parties, please refer to the How We Use Your Personal Information section above.
As a California resident, you may be able to request to exercise the following rights:
You also have the right to be free of discrimination for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.
You may submit a request to exercise your California Consumer Rights through one of the mechanisms described below. We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account, if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law.
To exercise your Right to Know, Right to Correct, and/or Right to Deletion, please submit a request by:
To exercise the Right to Opt-Out of Personal Information Sales, or Opt-Out of the Personal Information Sharing with third parties for cross-context behavioral advertising purposes, you may submit a request by clicking the following link: Do Not Sell or Share My Personal Information.
Please see the sections of our Privacy Policy called Web-Related Information Collection and Sharing Information for more information about how third parties use cookies and related technologies to collect information automatically on our Services, and the choices you may have in relation to those activities.
In certain circumstances, you are permitted to use an authorized agent (as that term is defined by the CCPA) to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf by:
We may deny a request in the event we are not able to verify the authorized agent’s authority to act on your behalf.
We do not sell or share the personal information of consumers we know to be less than 16 years of age, unless we receive affirmative authorization (the “Right to Opt-In”) from either the minor who is between 13 and 16 years of age, or the parent or guardian of a minor less than 13 years of age. Please contact us at our Support Inbox (as defined by our Terms of Service) to inform us if you, or your minor child, are under the age of 16. If you are under the age of 18 and you want to remove your name or comments from our website or publicly displayed content, please contact us directly at our Support Inbox. We may not be able to modify or delete your information in all circumstances.
California residents that have an established business relationship with us have rights to know how their information is disclosed to third parties for their direct marketing purposes under California’s “Shine the Light” law, or the right to opt out of such practices (See Cal. Civ. Code §1798.83). To opt out of this type of sharing, please submit a request by filling out our California Resident Rights Request Form.
In addition, we may offer you financial incentives for the collection, sale, retention, and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program (i.e. terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms. We may add or change incentive programs, and/or their terms by posting notice on the program descriptions and terms linked to above, so check them regularly.
Each financial incentive or price or service difference related to the collection and use of personal information is based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation that may be realized by rewarding brand loyalty. We calculate the value of the offer and financial incentive by using the expense related to the offer.
Residents of other U.S. states, Colorado, Connecticut, Delaware, Iowa, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia, may also have rights under applicable privacy laws, subject to certain limitations, which may include:
To submit a request to exercise these rights you may use one of the following methods:
For all requests, please clearly state that the request is related to “My [State] Privacy Rights,” and indicate which type of request you are making. Please provide us with the following information: (1) first and last name; (2) email address; and (3) zip code.
We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account, if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law.
We may deny your request if (1) we are not reasonably capable of associating your request with the Personal Information or it would be unreasonably burdensome for us to associate your request with the Personal Information; (2) we do not use the Personal Information to recognize or respond to you specifically or associate the Personal Information with other Personal Information about you; and (3) we do not sell the Personal Information to any third party or otherwise voluntarily disclose the Personal Information to any third party other than a processor, except as otherwise permitted under applicable law.
To opt out of sales and targeted advertising by us, you can adjust your cookies settings by clicking the Cookie Preferences Link at the bottom of our website homepage or download an opt-out preference signal, such as the “global privacy control” (or GPC). We will respond to your request as required under the applicable privacy law(s).
If we decline to take action regarding your request, you may have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you to contact your state’s Attorney General to submit a complaint.
The Website may be accessed by users located outside the United States, where legally permitted. If you choose to use the Website from outside the United States where the laws governing data collection and use may differ from U.S. law, please note that you are transferring your personal information outside of those regions to the United States for storage and processing, and that by providing your personal information on or through the Website that you hereby consent to such transfer.
You may request access to information on record with Flex at any time that has been collected about you. We permit and encourage you to request that any inaccuracies in your Personal Information be corrected or that such Personal Information be removed from our databases. To make any request described above, send an e-mail or write to:
Flex Storage Inc.
1065 SW 8th St, PMB 5012,
Miami, FL, 33130
When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone numbers) to be sure we handle your request correctly. We may require you to verify your identity before allowing you to access your Personal Information. We will use reasonable efforts to comply with your request; however, in some cases, we may not allow you to access certain Personal Information in certain circumstances (e.g., if it contains personal information of other persons, or for legal reasons).
You represent and warrant that you have the unencumbered right to grant the rights granted herein and to enter this agreement. For purposes of these Terms: (1) the singular includes the plural and the plural includes the singular; (2) “or” and “and” connotes any combination of all or any of the items listed; (3) any form of the word “include” shall be deemed to be followed by the words “without limitation”: (4) headings are merely for convenience and in no way modify, interpret or construe the intentions of the parties; and (5) whenever you are restricted from taking any action hereunder, you are also restricted from directly or indirectly authorizing, permitting, or cooperating with a third party or affiliate to take such action.
If you have any questions regarding this Privacy Policy, or otherwise wish to contact Flex, please contact us at support@flex.storage.